FAQ's

Absolutely! Our wireless experts can help secure the phone you want with the carrier you want. There’s also a strong possibility that you’re eligible for an upgrade. Simply visit our kiosk so we can help meet your cell phone needs.

• The Costco return policy for cellular phones is 90 days from the date of purchase
• Carrier service trial periods are 15 days or 30 minutes of voice time and 50 MB of data usage from the date of purchase. After the trial period early cancellation fees may apply. See service contract for details
• Manufacturer’s warranty is available up to (1) year from the date of purchase. See the manufacturer’s warranty for specific coverage terms

Can I return my cellular phone purchase?

Yes you can. The wireless phones kiosk and Costco offers a convenient way to refund or change your purchase. Simply visit the wireless phones kiosk at your local Costco warehouse and ask one of our wireless experts for assistance. To find a location close to you, please refer to the “Find a location page”. To expedite the process, have your receipt and cell phone purchase documentation provided in the Consumer Care Package available.

How do I refund my purchase?

If you wish to refund a purchase, please ensure that it is brought back to the wireless phones kiosk in good condition and in its original packaging. You will also need to return the Bonus items received along with your purchase. The bonus car charger should be returned in good condition. If a Costco Cash Card was used, it will need to be bought back at the time of refund. Our wireless expert will create an invoice for return after checking that your carrier plan has been cancelled. You will then be escorted to Costco’s customer service desk to complete the refund.

Can I refund accessories

Yes you can. Please visit the wireless phones kiosk at your local Costco for assistance. Our wireless experts will create a returns invoice that can be processed at Costco’s customer service deck.

Our phones and plans are available at the wireless phones kiosk in all Costco warehouses. There are 94 locations across the country. Find a location.

Yes, we do! Our kiosk carries many of the most popular accessories. Brands such as Otterbox, LifeProof, IShieldz, Casemate and more are available for members. In addition to case accessories, we also carry Bluetooth devices, chargers and screen protectors. For more information on our accessories, visit your local Costco warehouse. Our accessories are competitively priced so you’ll be able to find what you need at a great price.

Approximately 20 different phone models.

Each wireless phones kiosk has 20 phones and 10 live devices for you to try. Check out our phones and speak to our wireless experts to find the perfect phone for you. We also offer a wireless check-up to determine if you’re eligible for an upgrade.

We carry all major carriers, including Rogers, Bell, Fido, Virgin, SaskTel, Chatr and Lucky Mobile. Visit your local kiosk and speak to our friendly and knowledgeable experts to find the phone and plan that’s right for you, your family or business.

We provide Costco members with a wide assortment of phones including Apple, Samsung, LG, Google and more as well as simple talk and text phones. Each wireless phones kiosk has 10 live devices for you to try out, stop by and experience out the newest devices.

Visit the kiosk for more details on promotions and pricing

Costco Shop Cards are available on select cell phones and plans. They can be used at the kiosk or in the Costco warehouse.

Absolutely! To ensure that your device is fully protected, we offer a protection plan for iPhones purchased at our kiosks: AppleCare+ for iPhones. To learn more visit http://mobility.costco.ca/en/applecare/ for more details

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