Notice of Availability of Documents under the Accessibility for Ontarians with Disabilities Act, 2005 and Accessibility for Manitobans Act.

Glentel Inc. (dba WIRELESS etc.) is committed to maintaining an accessible environment for persons with disabilities by serving our customers in a manner which respects their dignity, independence, integrity, and permits equal access to our services.

We have established policies, practices and procedures for the delivery of our services to persons with disabilities, as required by the Accessibility Standard for Customer Service enacted under the Accessibility for Ontarians with Disabilities Act, 2005 and under the Accessibility for Manitobans Act. Our Accessible Customer Service Plan is available to any person upon request.

It describes our policies, practices and procedures relating to:

  • • Providing services to persons with disabilities
  • • The use of assistive devices, service animals and support persons by persons with disabilities
  • • Temporary disruption of our facilities and services
  • • Staff training
  • • Our Feedback Process

To obtain a copy of our Accessible Customer Service Plan please contact us in person by visiting one of our stores, by telephone, in writing via mail or email, or online via the “Contact Us” page of our website:

WIRELESS etc.
Website: https://mobility.costco.ca/en/contact/
Email: customer.service@wirelessetc.ca
Phone: 1-877-648-3749

By Mail
Attention: Customer Service Department
Glentel Inc.
8501 Commerce Court
Burnaby, B.C.
V5A 4N3