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Returns Policy

  • Costco’s return policy for cell phones is 90 days from the date of purchase.
  • The carrier service trial period is 15 days from the date of purchase or 30 minutes. After the carrier service trial period, early termination fees apply.
  • Manufacturer’s warranty is available up to 1 year from the date of purchase. See the manufacturer’s warranty for specific coverage terms.

Can I return my cellular phone purchase?

Yes, you can. The wireless phones kiosk in Costco offers a convenient way to refund or exchange your purchase. Simply visit the wireless phones kiosk at your local Costco warehouse and ask one of our wireless experts for assistance. To find the location nearest you, please refer to the “Find a location” page: costco.ca/warehouse-locations.
To expedite the process, please have your receipt and cell phone purchase documentation provided in the Consumer Care Package on hand.

When can I return my phone?

Cell phones can be returned within the specific carrier trial period and Costco’s trial period. Costco’s return policy for cell phones is 90 days from the date of purchase. Bell, Rogers, Virgin, Fido, and SaskTel provide a 15-day trial period from the date of purchase or 30 minutes of airtime usage. After the trial period, early cancellation fees will apply. Manufacturer’s warranty is available for up to 1 year from the date of purchase. Please see the manufacturer’s warranty for specific coverage terms.

How do I refund my purchase?

If you wish to refund a purchase, please ensure that it is brought back to the wireless phones kiosk in good condition and in its original packaging. You will also need to return the bonus items received with your purchase. The bonus car charger should be returned in good condition. If a Costco Cash Card was used, it will need to be brought back at the time of refund. Our wireless expert will create a return invoice after checking that your carrier plan has been cancelled. You will then be escorted to Costco’s customer service desk to complete the refund.

Can I refund accessories

Yes, you can. Please visit the wireless phones kiosk at your local Costco for assistance. Our wireless experts will create a return invoice that can be processed at Costco’s customer service desk.